Terms and conditions
We understand the importance that our customers place on quality, supported by consistent and reliable service. Our goal is to be recognized as your laboratory of choice. To achieve this, we aim to consistently deliver on our service standards stated below:
Service Description Service Target
Stock Order 1 day
SV Grind Order 2 days
Conventional progressive lenses order 2 days
Freeform lenses order 2 days
Glass Stock & Grind On Application
Specialized Prescriptions 7 days
I.e. Over +8.00sph/-6.00cyl
Additional Service Target
Lens fitting - Standard 1 day
Lens fitting - Rimless 2 days
Lens fitting - Special 2 days
Hard coat 1 day
Multicoat 1 day
Tint - Standard 1 day
Tint – Match Sample 2 days
Non Sunsations Product On Application
Notes
Times are based on individual production process e.g. Stock lenses plus fit will take 2 days. Delivery times are next day for local, interstate allow an extra day from date of placement of order.
Pricing
Prices and policies are subject to change without notice All remakes will be invoiced at your current pricing.All pricing is given with reference to per pair unless otherwise stated. Urgent same day job will attract a 15% surcharge.
Payment Terms
All new accounts must complete and sign a credit application, which will be subject to a credit check. Trading terms are strictly maximum 30 days net, unless otherwise negotiated. Acceptable payment methods are by Visa card, Master Card and direct debit authority.
Account excesses over negotiated credit limits will have to be paid immediately on completion of job orders.Failure to meet our set trading terms will result in credit limits being cancelled, and the forfeiture of any applicable discount.Credit limits may be withdrawn without notice, on accounts exceeding 60 days. These accounts will become immediately payable.
Freight
Freight charges will apply to all standard deliveries.
Special deliveries at customer’s request will attract a 15% surcharge.
Customer Discounts
Sunsations Optical or it’s Agent Laboratories is pleased to offer practice owners only, one pair of complimentary lenses including fitting and treatments per year (conditions apply).